Refund and Returns Policy

Laydee’s 1st Boutique offers returns and refunds for eligible products in accordance with the conditions below. This policy applies to purchases made through our website within the United States.

We are a U.S.-based online boutique specializing in hair extensions and beauty products. Our goal is to provide clear and fair return guidelines while maintaining product hygiene and quality standards.

Return Eligibility

Return requests may be submitted within 30 days of delivery and are subject to review and approval.

To be eligible for a return, items must meet all of the following:

  • Unused, unworn, and unaltered
  • Returned in original condition
  • Original packaging must be intact
  • Proof of purchase required
  • No signs of wear, washing, cutting, or styling

Due to hygiene considerations, items showing signs of use cannot be accepted.

Non-Returnable Items

Returns are not accepted for:

  • Used or worn hair products
  • Hair that has been installed, styled, cut, colored, or altered
  • Items damaged after delivery
  • Products without original packaging
  • Returns sent without prior authorization

Return Request Process

To request a return, customers must contact us within 30 days of delivery and provide:

  • Order number
  • Reason for return

Return instructions are provided after the request is reviewed and approved.

Returns sent without authorization may not be accepted.

Return Shipping

If a return is approved, a return shipping label may be provided at no cost to the customer.

In some cases, customers may be asked to arrange return shipping depending on the situation. Return instructions are always provided during the approval process.

We recommend using a trackable shipping method. We are not responsible for items lost during return transit.

Refunds

Once an approved return is received and inspected:

  • Refunds are issued to the original payment method
  • Original shipping charges are not refundable
  • Approved refunds are typically processed within 7 business days after inspection
  • Processing times may vary depending on the payment provider

Customers receive confirmation once a refund has been processed.

Exchanges

Direct exchanges are not offered.

If a return is approved and completed, customers may place a new order for a different item if available.

Damaged or Incorrect Items

If an item arrives damaged or incorrect, customers should contact us within a reasonable time after delivery and provide clear photos of:

  • The product
  • The packaging
  • The shipping label (if applicable)

Each case is reviewed individually to determine appropriate next steps.

Contact Information

Laydee’s 1st Boutique
3595 Sonoma Blvd #20
Vallejo, CA 94590
United States

Email: support@laydees1stboutique.com
Phone: +1 707-980-4326

Business Hours:
Monday – Sunday | 10:00 AM – 8:00 PM (PST)