Refund and Returns Policy
At Laydee’s 1st Boutique, we want you to shop with confidence. If you are not completely satisfied with your purchase, eligible items may be returned in accordance with the policy below.
Because we sell hair extensions and beauty products, certain hygiene standards apply to protect all of our customers.
Return Eligibility
You may request a return within 30 days of the delivery date.
To qualify for a return, the item must:
- Be unused and unworn.
- Be unwashed, uncut, and unaltered.
- Be returned in its original packaging.
- Be in its original condition.
- Include proof of purchase or your order number.
For hygiene reasons, products that have been installed, worn, styled, cut, colored, washed, or otherwise altered cannot be returned.
Non-Returnable Items
The following items are not eligible for return:
- Used or worn hair extensions.
- Products that have been installed, styled, cut, colored, or chemically treated.
- Items returned without their original packaging.
- Products damaged after delivery due to misuse or improper handling.
- Returns sent without prior authorization.
How to Request a Return
To start a return, please contact our customer support team within 30 days of receiving your order.
Please include:
- Your order number.
- The name used to place the order.
- A brief explanation of the reason for your return.
Once your request has been reviewed, we will provide instructions for returning your item if it qualifies under this policy.
Return Shipping
If you receive an incorrect item or a product that arrives damaged, we will provide a prepaid return shipping label at no additional cost.
For all other approved returns, customers are responsible for return shipping costs unless otherwise required by applicable law.
We recommend using a trackable shipping service, as we cannot be responsible for items lost during return transit.
Refunds
After your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved:
- Your refund will be issued to the original payment method.
- Refunds are typically processed within 5–7 business days after inspection.
- Processing times may vary depending on your bank or payment provider.
- Original shipping charges, if any, are non-refundable unless the return is due to our error.
Exchanges
We do not offer direct exchanges.
If you would like a different product, you may place a new order after your approved return has been processed and refunded.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Photos of the product.
- Photos of the packaging.
- A photo of the shipping label, if available.
We will review your request promptly and work with you to provide an appropriate resolution.
Contact Information
Laydee’s 1st Boutique
3595 Sonoma Blvd #20
Vallejo, CA 94590
United States
Email: support@laydees1stboutique.com
Phone: +1 (707) 980-4326
Business Hours:
Monday – Sunday
10:00 AM – 8:00 PM (Pacific Time)