Refund and Returns Policy
At Laydee’s 1st Boutique, customer satisfaction is important to us. We offer a 30-day return and refund policy to ensure a confident and transparent shopping experience. Please review the details below carefully.
30-Day Return Policy
We accept returns within 30 days of delivery for eligible items.
To be eligible for a return:
- Items must be unused, unworn, and unaltered
- Products must be in their original condition
- Original packaging must be intact
- Proof of purchase is required
For hygiene and quality reasons, products that show signs of use cannot be accepted.
Free Returns
We offer FREE returns for eligible orders within the United States.
- No return shipping fee for approved returns
- Free return instructions will be provided once your return request is approved
Returns must be authorized before items are sent back.
Non-Returnable Items
For safety and hygiene reasons, the following items are non-returnable:
- Used or worn hair products
- Items that have been altered, cut, or damaged after delivery
- Products returned without original packaging
Refund Process
Once your return is received and inspected:
- Approved refunds will be processed to the original payment method
- Refunds are typically issued within 5–7 business days
- You will receive a confirmation email once your refund is completed
Please note that original shipping times are non-refundable.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, please return the original item (if eligible) and place a new order.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect:
- Contact us within 48 hours of delivery
- Include clear photos of the item and packaging
We will review the issue and provide a resolution as quickly as possible.
Late or Missing Refunds
If you have not received your refund after processing:
- Check with your bank or card provider first
- Processing times may vary depending on the payment provider
If further assistance is needed, please contact us.
How to Start a Return
To request a return, please contact us at:
Email: support@laydees1stboutique.com
Phone: +1 707-980-4326
Include your order number and reason for the return to help us assist you efficiently.
Contact Information
If you have questions about returns or refunds, contact us at:
Laydee’s 1st Boutique
3595 Sonoma Blvd #20
Vallejo, CA 94590, United States
Email: support@laydees1stboutique.com
Phone: +1 707-980-4326