FAQs
Frequently Asked Questions (FAQs)
Below you’ll find answers to some of the most common questions about our products, orders, shipping, and policies. If you need further assistance, please feel free to contact us.
1. What products do you sell?
Laydee’s 1st Boutique specializes in premium human hair products, including clip-in extensions, tape-in extensions, wefts, bundles, and related hair essentials. All products sold are physical items shipped directly to customers.
2. Are your hair products made from real human hair?
Yes. Our products are made from high-quality human hair, including Virgin and Remy options, depending on the collection. Product details are clearly listed on each product page.
3. How long does shipping take?
Orders are processed within 1–3 business days.
Once shipped, delivery typically takes 5–10 business days within the United States.
Delivery times may vary due to carrier delays or high-volume periods.
4. Do you offer free shipping?
Yes. We offer FREE standard shipping on eligible orders within the United States. Free shipping is applied automatically at checkout.
5. Can I change or cancel my order?
Orders cannot be changed or canceled once processing has begun.
Please review your order details carefully before completing checkout.
6. What is your return and refund policy?
We offer a 30-day return and refund policy for eligible items.
Products must be unused, unworn, and in original packaging.
Please review our Refund & Returns Policy page for full details.
7. Are hair products returnable if they have been used?
No. For hygiene and safety reasons, used or worn hair products are not eligible for return or refund.
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Include your order number and clear photos of the product and packaging so we can assist you promptly.
9. How do I track my order?
Once your order ships, you will receive an email with tracking information.
Please allow 24–48 hours for tracking updates to become active.
10. What payment methods do you accept?
We accept major credit and debit cards and other secure payment methods available at checkout.
All payments are processed through encrypted payment gateways.
11. Do you ship internationally?
We currently ship within the United States and to select international locations.
International shipping availability and rates are shown at checkout.
12. How can I contact customer support?
You can contact us using the details below. We aim to respond as quickly as possible during business hours.
Contact Information
Laydee’s 1st Boutique
3595 Sonoma Blvd #20
Vallejo, CA 94590, United States
Email: support@laydees1stboutique.com
Phone: +1 707-980-4326
Business Hours:
Monday – Sunday | 10:00 AM – 8:00 PM