Frequently Asked Questions (FAQs)

Below are answers to some of the questions we receive most often about our products, orders, shipping, and store policies. If you need additional assistance, please contact our customer support team.

1. What products do you sell?

Laydee’s 1st Boutique specializes in premium-quality human hair products, including Seamless Clip-Ins, Invisi Edge Clip-Ins, Remy Clip-Ins, Genius Clip-Ins, Virgin Tape-Ins, Genius Wefts, Raw Hair Bundles, Bundles & Closures, and Braiding Hair.

2. Are your hair products made from real human hair?

Yes. We offer high-quality human hair products, including Virgin and Remy hair options, depending on the collection. Product specifications are provided on each product page.

3. How long does shipping take?

Orders are typically processed within 1–3 business days.

After shipment, standard delivery generally takes 3–7 business days.

The estimated total delivery time is 4–10 business days.

4. Do you offer free shipping?

Yes. We offer Free Standard Shipping on eligible orders within the United States. Free shipping is applied automatically during checkout when applicable.

5. Can I change or cancel my order?

If you need to make changes or cancel an order, please contact us as soon as possible. Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

6. What is your return policy?

Eligible items may be returned within 30 days of delivery, provided they are unused, unworn, unwashed, unaltered, and returned in their original packaging.

Please refer to our Refund & Returns Policy for complete details.

7. Can used hair extensions be returned?

No. For hygiene and quality reasons, hair products that have been installed, worn, washed, cut, colored, styled, or otherwise altered are not eligible for return.

8. What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and include your order number along with clear photos of the product, packaging, and shipping label (if available). We will review your request and work with you to resolve the issue.

9. How can I track my order?

Once your order has shipped, you will receive a shipment confirmation email with your tracking number. Please allow a short period for tracking updates to appear after the carrier receives your package.

10. What payment methods do you accept?

We accept major credit and debit cards and other secure payment methods that are displayed during checkout. All payments are processed through secure, encrypted payment providers.

11. Do you ship internationally?

At this time, we ship within the United States only. We do not currently offer international shipping.

12. How can I contact customer support?

You can contact us using the information below during our regular business hours.

Laydee’s 1st Boutique

3595 Sonoma Blvd #20
Vallejo, CA 94590
United States

Email: support@laydees1stboutique.com

Phone: +1 (707) 980-4326

Business Hours:
Monday – Sunday
10:00 AM – 8:00 PM (Pacific Time)